ViggoSlots is a relatively new online casino brand that has been gaining attention in the UK market due to its wide range of games, generous bonuses, and commitment to responsible gaming practices. In this review, we will delve into every aspect of the platform to give you an idea of what to expect from ViggoSlots.
Brand Overview
ViggoSlots is owned and operated by Aspire Global Limited, a well-established company in the online gambling industry. The casino’s website ViggoSlots was launched in 2020 with a modern design that immediately catches your attention. The brand aims to provide a safe and enjoyable gaming environment for its players, with a focus on promoting responsible gaming practices.
Registration Process
Registering an account at ViggoSlots is straightforward and can be completed in just a few minutes. Here’s what you need to do:
- Click the "Join Now" button on the website homepage.
- Fill out the registration form, which includes providing your name, email address, date of birth, and mobile phone number.
- Choose a username and password for your account.
- Verify your account through an automated email sent by ViggoSlots.
Once you’ve completed these steps, you’ll be able to access the casino’s lobby and start playing games.
Account Features
As with most online casinos, ViggoSlots offers a range of features that allow players to manage their accounts effectively:
- Player Profile : View your account information, including username, password, email address, and date of birth.
- Game History : Review your past gaming activity, including wins, losses, and deposits made.
- Bonus Balance : Check the balance of any bonuses you’ve received or have pending.
- Deposit/Withdrawal History : Monitor all transactions made on your account.
Bonuses
ViggoSlots offers a variety of bonuses to new and existing players:
- Welcome Bonus : A 100% match bonus up to £200, plus 50 free spins on the first deposit.
- Free Spins : Regular promotions that offer additional free spins for popular slots games.
- Reload Bonuses : Exclusive bonuses sent via email or in-app notifications to encourage repeat play.
While these bonuses can enhance your gaming experience, it’s essential to read and understand the terms and conditions associated with each promotion before accepting them.
Payments and Withdrawals
ViggoSlots offers a range of payment methods for both deposits and withdrawals:
- Debit/Credit Cards : Visa, Mastercard, Maestro
- E-wallets : PayPal, Skrill, Neteller
- Bank Transfers : Interac, Trustly
Deposits are processed instantly in most cases, while withdrawal times vary depending on the payment method chosen. E-wallet withdrawals typically take 24-48 hours to process.
Game Categories
ViggoSlots boasts an extensive game library with over 1,000 titles from leading software providers:
- Video Slots : Classic slots games like Fruit Frenzy and Jackpot Jester, as well as modern releases from popular franchises like Star Wars.
- Classic Slots : Timeless fruit machines like Hot Line and Lucky Wheel.
- Progressive Jackpots : Huge prize pools available on progressive slots like Mega Fortune and Golden Goddess.
The casino also features a variety of table games, including:
- Roulette : Classic European Roulette, French Roulette, and American Roulette
- Baccarat
- Blackjack
Software Providers
ViggoSlots collaborates with numerous software providers to deliver high-quality content to its players:
- NetEnt : Known for their visually stunning slots like Gonzo’s Quest and Starburst.
- Microgaming : Pioneers of online gaming, offering popular titles such as Immortal Romance and Game of Thrones.
- Yggdrasil Gaming
Mobile Version
The ViggoSlots mobile platform offers a seamless gaming experience on both iOS and Android devices:
- Responsive Design : The website adapts to smaller screens for easy navigation and gameplay.
- Touch Controls : Optimized controls allow players to interact with games using their fingertips.
Players can access the casino’s full range of features, including game selection, bonus promotions, and account management options.
Security and License
ViggoSlots prioritizes player security by implementing robust measures:
- 128-bit SSL Encryption
- Firewalls : Protecting against unauthorized access
- GDPR Compliance
The brand is licensed by the Malta Gaming Authority (MGA) and follows UK regulations set forth by the Gambling Commission.
Customer Support
ViggoSlots offers various support channels for players in need of assistance:
- Live Chat : Available 24/7, offering instant responses to queries
- Email : Comprehensive helpdesk accessible via email address: support@viggoslots.com
- Phone : Contact the customer service team directly on +44 (0)20 8069 2021
The support agents are knowledgeable and friendly, ensuring that your issues are resolved promptly.
User Experience
ViggoSlots’ website is designed for ease of use:
- Simple Navigation : The layout features a clear structure, making it easy to find games or access account features.
- Visual Hierarchy : Promotions and game highlights are clearly displayed, while less prominent options are relegated to secondary menus.
Performance
Our review team tested the casino’s performance during peak hours (typically 6 pm – 10 pm GMT) using various devices:
- Desktop Performance : Average load times were approximately 5 seconds for game selection pages.
- Mobile Performance : Response times averaged around 7-8 seconds on mobile devices.
These results indicate that ViggoSlots is capable of handling a significant volume of users without compromising performance.
Overall Analysis
ViggoSlots offers an exceptional gaming experience with its diverse collection of games, generous bonuses, and emphasis on responsible practices. The brand’s efforts in promoting player security, license compliance, and regulatory adherence earn it high praise. However, room for improvement exists in the area of customer support response times during peak hours.
Pros
- Excellent game library with top-tier providers
- Generous bonus offers for new and existing players
- Strong focus on responsible gaming practices
- Efficient account management system
Cons
- Limited phone support hours (available only between 10 am – 5 pm GMT)
- Room for improvement in customer support response times during peak hours